Frequently Asked Questions

In our FAQ section, you can find all the information you’re looking for. We’re happy to help.

General

Is there a monthly subscription fee ?

No! There are no subscriptions or hidden fees! Buy your tag once, buy for life. 

Does it work with Android?

Nope, our product only works with Apple devices!

Can Roam Tag track every motion?

Roam Tag trackers offer live location tracking via the Apple Find My network, which is Bluetooth based. Please note that it does not track every single motion in real-time - it’s not a GPS tracker. The tag updates the location periodically when in range of an Apple Device to give you an accurate idea of your pet's whereabouts.

Does it work for cats too?

Yes! Our cat tag is currently only available through this exclusive offer link: https://roamtag.co/products/roam-tag-cat

UPS overnight shipping

We offer overnight UPS shipping. This option is available at checkout.

Who can see what's on my pet profile?

Anyone who scans your tag will be able to pull up your pets information and your contact information. 

We also have an optional privacy feature - at anytime you can hide your or your pets information with the click of a button.

What is the size/weight of a Roam Tag?

Roam tags are the smallest dog trackers on the market - they are approximately 1.3 Inch in length and width and weight approximately 1/3 of an ounce (that's the weight of 2 ping pong balls!)

Our tags are popular with smaller dogs due to their extremely small size and weight.

I just ordered my tags, when do I create my pet profiles?

Included in each package will be your tag(s) along with an insert card with all the necessary information on how to set up and activate your pets profile.

What's the difference between a Roam Tag and an AirTag?

Apple recently opened up their Find My technology to allow companies like ours to build tracking into their own products.

Roam tags do work exactly like AirTags with your tag being tracked right in the Apple Find My app.

We added a custom QR code scannable pet profile, built in keychain, and a holder to slide right on your pets existing collar.

Roam tags are truly the last dog tag you'll ever need!

Will Roam Tag work outside of the U.S.?

Yes it will!  Our servers are active all over the world.  If your pet books a vacation to Europe, the tag can still be scanned and activated.

What payments do you accept?

We accept secure payments for customers via Credit Cards, Debit Cards & PayPal.

Do I need to charge my tag? How are Roam Tags powered?

Roam Tags are battery powered and utilize the same batteries found in Air Tags (CR2032) that last for up to 6 months or longer.

CR2032 batteries can be found at any local convenience store for when you need to replace your battery. No charging needed!


Please note that the battery included with your Roam Tag is a factory battery and will not last as long as name brand batteries.

Setting Up Your Tag

How do I set up my pet profile?

Please visit https://pet.roamtag.co/signup to set up your pet profile.

Can I track my pets location?

No, not with the Roam Tag Basic.

Can a Roam Tag be linked to multiple accounts?

Yes! You can share your tags location with any of your contacts (who also use Apple products).

How do I connect my Roam Tag to Apple Find My?

1. Open the Apple Find My App preinstalled on your iPhone. It’s an individual app, just like the ‘Instagram’ or ‘Amazon’ app.

2. Click the Items tab

3. Click the blue plus sign and click 'Add other item', not ‘Add AirTag’

4. Remove your tag from its silicone case, then press the small circular button on the Tag to sync

My tag won’t connect to my Find My account. What should I do?

First, check that your tag has battery.

Press the button on the tag once and

wait to hear a chime for confirmation.

Next, ensure you’re hitting ‘Add other item’, not ‘Add Air Tag’ to sync your Roam Tag.

If your tag still isn’t connecting, then please follow these steps to reset your tag:

First, press the button on the tag 5 times, and on the 5th press, hold till you hear a chime. This will initiate a hard reset for your tag and reactivate the Find My tracking.

Next, turn your phone on and off.

Then try pairing again.

How do I reset my tag?

To reset your tag, remove it from your Find My account. Then, press the button on the tag 5 times, and on the 5th press, hold till you hear a chime. This will initiate a hard reset for your tag and reactivate the Find My tracking.

Can more than one people have access to the tags location?

Yes! To do this follow these instructions:

1. Go to the tag in the Find My app.

2. Go to the ‘Share This Item’ section and hit ‘Add Person’.

How do I change the battery of my tag?

To change the battery, simply twist the QR code plate counter clockwise. Roam Tags use CR2032 batteries.

Shipping

How long does shipping take? Where do you ship from?

We ship from our warehouse in New Jersey. Shipping varies based on the method you choose, but typically within 1 week from ordering, from anywhere in the US, you will get your order!

Do you ship internationally?

We plan to start shipping internationally in 2024!

Tag Features

What information can I put on my pet profile?

The Roam Tag pet profile displays all the information necessary to get your pet home safely!

Pet profiles display the following information:

  • One or more phone numbers
  • One or more addresses
  • Health information (medication, allergies, sterilization)
  • Behavior information (good with dogs, cats, children?)
  • Provider information (vet name, vet phone number, rabies number, etc.)
  • Quick bio about your pet
Does Roam Tag beep?

Yes, our tag occasionally beeps! If you want to disable this feature, reach out to support@roamtag.co and we'll customize your tag.

Are the tags waterproof?

Yes!

How does the tracking work? What is the range?

Roam Tags are the first pet tracker to utilize Apple Find my for live location tracking.

As long as your tag is within 200 feet of any of the 1.8+ billion iPhones, iPads, Apple Watches and Macs across the world, your tag will be tracked!

Think of it this way.. if you live in a neighborhood, almost every home has an Apple product that can connect to your Roam Tag.

When your dog gets out, their location is always tracked throughout the neighborhood, since there are Apple products everywhere.

So while the tracking can go up to 200 feet from a single device, the range is actually much larger.

A recent study found that the majority of all lost dogs are found less than a mile from their home. That's what makes Roam Tag the perfect tracker for your dog - it has everything you need, with no expensive subscription fees!

Can I control who sees my contact information?

The unspoken problem with traditional pet tags is that your phone number and home address are visible to unwanted eyes.

With Roam Tag, you can choose to only display your contact information on your pet's profile when you feel it is necessary.

Are there are any fees?

Nope! Roam Tags are a one time purchase.

Does the other person need a Roam Tag account to retrieve my dogs information?

No, the other person does not need to have a Roam Tag or Roam Tag profile to access your dog’s information.

Anyone can scan the tag using their phones camera.

Can I have multiple pet profiles linked to one account?

Yes you can!  You can have as many pet profiles as you’d like linked to one account.  Just log into the account and click “Add Pet”

I forgot my password for my account

Who hasn’t before?  You can reset your password by going to https://pet.roamtag.co/login and click “Forgot your password?  Reset it here.”