Frequently Asked Questions

In our FAQ section, you can find all the information you’re looking for. We’re happy to help.

General

Is there a monthly subscription fee ?

No! There are no subscriptions or hidden fees! Buy your tag once, buy for life. 

Does it work for cats too?

Yes! Our cat tag is currently only available through this exclusive offer link: https://roamtag.co/products/roam-tag-cat

Can you ship overnight?

We offer overnight UPS shipping. This option is available at checkout.

Who can see what's on my pet profile?

Anyone who scans your tag will be able to pull up your pets information and your contact information. 

We also have an optional privacy feature - at anytime you can hide your or your pets information with the click of a button.

What is the size/weight of a Roam Tag?

Roam tags are one the smallest dog trackers on the market - they are approximately 1.3 Inch in length and width and weight approximately 1/3 of an ounce (that's the weight of 2 ping pong balls!)

Our tags are popular with smaller dogs due to their extremely small size and weight.

I just ordered my tags, when do I create my pet profiles?

Included in each package will be your tag(s) along with an insert card with all the necessary information on how to set up and activate your pets profile.

Will Roam Tag work outside of the U.S.?

Yes it will!  Our servers are active all over the world.  If your pet books a vacation to Europe, the tag can still be scanned and activated.

What payments do you accept?

We accept secure payments for customers via Credit Cards, Debit Cards & PayPal.

Do I need to charge my tag? How are Roam Tags powered?

Roam Tags are battery powered and utilize the same batteries found in Air Tags (CR2032) that last for up to 6 months or longer.

CR2032 batteries can be found at any local convenience store for when you need to replace your battery. No charging needed!


Please note that the battery included with your Roam Tag is a factory battery and will not last as long as name brand batteries.

Setting Up Your Tag

How do I set up my pet profile?

Please visit https://pet.roamtag.co/signup to set up your pet profile.

Can I track my pets location?

No, not with the Roam Tag Basic.

Can a Roam Tag be linked to multiple accounts?

Yes! You can share your tags location with any of your contacts

How do I change the battery of my tag?

To change the battery, simply twist the QR code plate counter clockwise. Roam Tags use CR2032 batteries.

If you purchased one of our 2.0 tags, you will need to pry off the back plate, using a knife, or similar object.

Shipping

How long does shipping take? Where do you ship from?

We ship from our warehouse in New Jersey. Shipping varies based on the method you choose, but typically within 1 week from ordering, from anywhere in the US, you will get your order!

Do you ship internationally?

We plan to start shipping internationally in 2024!

Tag Features

What information can I put on my pet profile?

The Roam Tag pet profile displays all the information necessary to get your pet home safely!

Pet profiles display the following information:

  • One or more phone numbers
  • One or more addresses
  • Health information (medication, allergies, sterilization)
  • Behavior information (good with dogs, cats, children?)
  • Provider information (vet name, vet phone number, rabies number, etc.)
  • Quick bio about your pet
Does Roam Tag beep?

Yes, our tag occasionally beeps! If you want to disable this feature, reach out to support@roamtag.co and we'll customize your tag.

Are the tags waterproof?

Yes!

How does the tracking work? What is the range?

Roam Tags are the first pet tracker to utilize Apple Find my for live location tracking.

As long as your tag is within 200 feet of any of the 1.8+ billion iPhones, iPads, Apple Watches and Macs across the world, your tag will be tracked!

Think of it this way.. if you live in a neighborhood, almost every home has an Apple product that can connect to your Roam Tag.

When your dog gets out, their location is always tracked throughout the neighborhood, since there are Apple products everywhere.

So while the tracking can go up to 200 feet from a single device, the range is actually much larger.

A recent study found that the majority of all lost dogs are found less than a mile from their home. That's what makes Roam Tag the perfect tracker for your dog - it has everything you need, with no expensive subscription fees!

Can I control who sees my contact information?

The unspoken problem with traditional pet tags is that your phone number and home address are visible to unwanted eyes.

With Roam Tag, you can choose to only display your contact information on your pet's profile when you feel it is necessary.

Are there are any fees?

Nope! Roam Tags are a one time purchase.

Does the other person need a Roam Tag account to retrieve my dogs information?

No, the other person does not need to have a Roam Tag or Roam Tag profile to access your dog’s information.

Anyone can scan the tag using their phones camera.

Can I have multiple pet profiles linked to one account?

Yes you can!  You can have as many pet profiles as you’d like linked to one account.  Just log into the account and click “Add Pet”

I forgot my password for my account

Who hasn’t before?  You can reset your password by going to https://pet.roamtag.co/login and click “Forgot your password?  Reset it here.”